Privacy Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

1. Introduction

Welcome to Moshla Kotha. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, or use any of our services.

This Privacy Policy explains what information we collect, how we collect and use it, when we may share it, how long we retain it, and the choices and rights available to you.

This Privacy Policy applies to information collected through our website, www.moshlakotha.com, as well as information collected through our order forms, contact forms, telephone, WhatsApp, social media pages, customer support channels, and other services operated by Moshla Kotha.

By visiting our website, submitting your personal information, placing an order, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

2. About Moshla Kotha

Moshla Kotha is an online shop based in Jashore, Bangladesh. We offer spices, powdered food products, healthy food items, sun-dried products, and other related goods to customers across Bangladesh.

For the purposes of this Privacy Policy, “Moshla Kotha,” “we,” “us,” and “our” refer to the owner and operator of www.moshlakotha.com. The words “customer,” “user,” “visitor,” “you,” and “your” refer to anyone who visits our website, places an order, creates an account, or communicates with us.

3. Information We Collect

The type of information we collect depends on how you interact with our website and services.

3.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

  • Your full name
  • Mobile phone number
  • Email address
  • Billing address
  • Shipping or delivery address
  • District, city, area, postal code, and other location details
  • Account username and password
  • Products ordered and order quantity
  • Order notes and delivery instructions
  • Payment method and payment status
  • Transaction reference or payment confirmation details
  • Messages submitted through our contact form
  • Information shared through WhatsApp, telephone, or social media
  • Product reviews, ratings, comments, and feedback
  • Return, refund, complaint, or replacement information
  • Photographs, videos, laboratory reports, or other evidence submitted with a product complaint
  • Any other information you choose to provide to us

Please ensure that all information submitted when placing an order is complete, accurate, and up to date.

3.2 Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

  • Internet Protocol address
  • Browser type and version
  • Device type and operating system
  • Approximate location based on your IP address
  • Date and time of your visit
  • Pages and products viewed
  • Referring website or source
  • Time spent on the website
  • Links and buttons clicked
  • Shopping cart activity
  • Login and account activity
  • Cookie identifiers
  • Website error and performance information

This information helps us operate the website, improve performance, understand customer behaviour, prevent fraud, and provide a better shopping experience.

3.3 Information Received from Third Parties

We may receive information from third parties that help us operate our business, such as:

  • Payment service providers
  • Mobile financial service providers
  • Banks and payment gateways
  • Courier and delivery companies
  • Website hosting providers
  • Analytics and website performance services
  • Advertising and social media platforms
  • WordPress and WooCommerce plugins
  • Fraud prevention and security services

The information received may include payment confirmation, transaction status, delivery updates, technical information, or information about how you interacted with our advertisements or social media content.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • To receive, confirm, process, and fulfil your orders
  • To create and manage your customer account
  • To deliver products to your specified address
  • To communicate with you about your order
  • To provide order confirmations and delivery updates
  • To verify payments and transaction status
  • To respond to questions, complaints, and support requests
  • To process eligible returns, replacements, and refunds
  • To investigate product quality or adulteration complaints
  • To maintain accurate order and accounting records
  • To provide customer service and after-sales support
  • To improve our products, website, and services
  • To understand how visitors use our website
  • To remember items added to your shopping cart
  • To prevent fraudulent, suspicious, or unlawful activities
  • To protect our customers, business, website, and legal rights
  • To send promotional messages where you have provided consent
  • To comply with applicable legal and regulatory requirements
  • To establish, exercise, or defend legal claims

We will not use your information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

5. Legal Grounds for Processing

Where applicable, we process personal information on one or more of the following grounds:

Contractual Necessity

We process your information when it is necessary to accept, confirm, deliver, or complete your order.

Consent

We may process your information when you voluntarily provide it or agree to receive marketing communications.

Legitimate Business Interests

We may use information to improve our website, prevent fraud, provide customer support, maintain security, and operate our business efficiently.

Legal Obligations

We may retain or disclose certain information when required by applicable laws, lawful government requests, tax obligations, accounting requirements, or court orders.

You may withdraw your consent to optional processing at any time. Withdrawal of consent will not affect processing that took place before the withdrawal.

6. Orders and Customer Accounts

When you place an order, we collect the information necessary to confirm the order, arrange delivery, receive payment, communicate with you, and provide customer service.

If you create an account, we may store your name, contact details, billing address, shipping address, order history, and account preferences. Your account may allow you to view previous orders and manage certain personal details.

You are responsible for keeping your account password confidential. Please contact us immediately if you believe that your account has been accessed without authorization.

7. Payment Information

Depending on the payment method selected, your payment may be processed through a bank, mobile financial service, payment gateway, cash-on-delivery service, or another authorized payment provider.

We may receive limited payment information, such as:

  • Payment method
  • Transaction reference
  • Payment amount
  • Payment status
  • Date and time of payment
  • Payment provider confirmation

We do not ask customers to send their banking password, card PIN, mobile financial service PIN, one-time password, or other secret authentication credentials through our website, WhatsApp, telephone, or social media.

Payment providers process information according to their own terms and privacy policies. We encourage you to review the privacy policy of your selected payment provider before completing a transaction.

8. Shipping and Delivery Information

To deliver your order, we may share necessary information with courier companies, delivery personnel, logistics partners, or fulfilment service providers.

The information shared may include:

  • Customer name
  • Mobile phone number
  • Delivery address
  • Order reference
  • Parcel amount
  • Cash-on-delivery amount
  • Delivery instructions

Delivery providers are expected to use this information only as necessary to deliver the order, collect applicable payment, provide delivery updates, manage returns, and resolve delivery-related issues.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help the website remember information about your visit.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly. They may support shopping carts, checkout, login, account security, and order processing.

Preference Cookies

These cookies remember your selections and preferences, such as language, location, login status, or previously viewed products.

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are visited, and how the website performs.

Advertising Cookies

If enabled, these cookies may help us measure advertising performance and show relevant promotional content on third-party platforms.

You can control or delete cookies through your browser settings. Blocking essential cookies may prevent certain website features, including the shopping cart, account login, or checkout process, from working correctly.

10. Contact Forms and Customer Communications

When you contact us through a website form, telephone, WhatsApp, social media, or another communication channel, we may retain the information you provide.

We may use these communications to:

  • Respond to your enquiry
  • Confirm or process an order
  • Provide customer support
  • Resolve a complaint
  • Verify a return or refund request
  • Improve our services
  • Maintain records of customer interactions

Messages sent through WhatsApp, Facebook, Instagram, or other third-party platforms are also subject to the privacy policies and terms of those platforms.

11. Product Reviews and Comments

If you submit a product review, rating, or comment, the information you choose to make public may be displayed on our website. This may include your name, review, rating, and submission date.

Please do not include your mobile number, home address, payment information, or other sensitive personal information in a public review.

We may moderate or remove reviews that contain spam, abusive language, unlawful content, misleading information, personal data, or content unrelated to the product.

12. How We Share Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you, including:

  • Courier and delivery companies
  • Payment processors and financial service providers
  • Website hosting and domain service providers
  • Website developers and technical support providers
  • WordPress and WooCommerce service providers
  • Analytics and performance service providers
  • Advertising and social media platforms
  • Customer support and communication providers
  • Accountants, auditors, legal advisers, and professional consultants
  • Government authorities when legally required

Service providers receive only the information reasonably necessary to perform their assigned services. They are responsible for processing information according to their own privacy obligations and applicable laws.

13. Marketing Communications

With your permission, we may use your name, telephone number, email address, or communication account to send information about:

  • New products
  • Special offers
  • Discounts
  • Restocked products
  • Seasonal promotions
  • Important business updates

You may stop receiving promotional communications at any time by:

  • Using an unsubscribe option, where available
  • Replying with a request to stop
  • Sending us a WhatsApp message
  • Contacting us by telephone

Even if you opt out of marketing messages, we may still contact you about active orders, delivery, payments, security, complaints, or other essential service matters.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The status of your order
  • Customer account activity
  • Accounting and tax requirements
  • Warranty, return, or complaint periods
  • Fraud prevention and security needs
  • Legal and regulatory obligations
  • The establishment or defence of legal claims

Order and transaction records may be retained for legitimate business, accounting, tax, dispute resolution, and legal purposes. When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it.

15. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction
  • Fraudulent activity

These measures may include secure website connections, access controls, software updates, backups, security monitoring, and restricted access to customer information.

However, no website, internet connection, electronic storage system, or communication method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account passwords, devices, payment information, and communication accounts.

16. Your Privacy Rights

Subject to applicable law and reasonable verification of your identity, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your contact or account information
  • Request deletion of eligible personal information
  • Request restriction of certain processing
  • Withdraw consent for optional processing
  • Opt out of marketing communications
  • Request information about how your data is used
  • Close your customer account
  • Raise a complaint about our handling of your information

Some information may not be deleted immediately if we are required to retain it for completed orders, accounting, tax, fraud prevention, dispute resolution, legal obligations, or the protection of our rights.

To submit a privacy request, please contact us using the details provided at the end of this Privacy Policy.

17. Children’s Privacy

Our website and services are not intentionally directed toward children who are not legally able to enter into a purchase transaction independently.

We do not knowingly collect personal information from children without the involvement or consent of a parent or legal guardian where such consent is required. If you believe that a child has submitted personal information to us without proper permission, please contact us so that we can review and take appropriate action.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or other external services.

We are not responsible for the privacy practices, content, availability, or security of third-party websites and services. When you leave our website or use an external service, the relevant third party’s privacy policy will apply.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

19. International Data Processing

Some of our website hosting, analytics, plugin, security, or communication service providers may process or store information on servers located outside Bangladesh.

Where such processing occurs, we take reasonable steps to use reputable service providers and protect personal information according to this Privacy Policy and applicable legal requirements.

20. Disclosure Required by Law

We may disclose personal information when we reasonably believe that disclosure is necessary to:

  • Comply with applicable law
  • Respond to a lawful request from a government authority
  • Comply with a court order or legal process
  • Investigate fraud or unlawful conduct
  • Enforce our policies and agreements
  • Protect the safety, property, and rights of Moshla Kotha, our customers, or others
  • Establish, exercise, or defend a legal claim

We will disclose only the information reasonably necessary under the relevant circumstances.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be published on this page with a revised “Last Updated” date. Significant changes may also be communicated through the website or another appropriate method.

We encourage customers and visitors to review this Privacy Policy periodically.

22. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Moshla Kotha
Address: Jashore Sadar, Jashore, Bangladesh
Website: www.moshlakotha.com
Mobile: 01641-953502
WhatsApp: 01641-953502

We will review privacy-related requests and respond within a reasonable period, subject to identity verification and applicable legal requirements.

23. Acceptance of This Privacy Policy

By continuing to use our website, creating an account, submitting a form, communicating with us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the website and do not submit personal information through our services.